Job Description
What You Can Expect In This Role Monitor system performance by means of a console or terminal. Review console messages and react according to directions from system software, applications programs, or operator notes. Take corrective action when called for or seek assistance from System Programmers, Operations Analysts or other on-call personnel when causes of problems are not apparent. Monitor job schedule deadlines and alert necessary personnel to any major schedule changes that occur. Print and deliver policies, reports, and other output to appropriate service areas.
What You'll Do In This Role • Responsible for maintenance and operation of computer systems including both mainframe and open-system platforms utilizing job monitoring software.
• Operate computer hardware systems to process business data according to operating instructions and documented standards.
• Load peripheral equipment with selected materials, such as tapes and printer paper for operating runs. Deliver output to appropriate teams or work areas.
• Notify proper on-call support personnel in the event of a stoppage.
• Perform preventative maintenance on hardware and software according to published instructions, troubleshoot malfunctions and call for repairs as needed.
• Create tickets in incident management system when problems occur.
• Ensure security and privacy of systems, data, and printed output of customers.
• Available for occasional scheduled weekend support.
• Commitment to embrace Sammons Financial Group Companies shared values (Accountability, Connection, Openness, Respect and Integrity).
• As stated within the Company Attendance and Punctuality policy, regular attendance is required and expected in order to meet the business service levels and workflow demands.
• Other duties as assigned.
What We're Looking For - High School Diploma or equivalent Required
- Additional computer coursework or equivalent job experience Preferred
- Strong written and verbal communication skills
- Basic knowledge of computers and operating systems
- Attention to detail and ability to respond quickly to issues
- Ability to work with little or no assistance from others and make appropriate decisions
- Demonstrated corporate accountability, openness, integrity and respect when dealing with internal and external customers
- Ability to complete simple projects within established timeframe
- Ability to communicate with internal employees in all offices and remote locations
- Ability to lift boxes of paper weighing up to 45 pounds
Other Requirements • Criminal background check required.
Salary Range Information USD $32,512.00 - USD $54,186.00 /Yr. Range includes data points from multiple labor markets. Specific range is dependent on the labor market where the incumbent will be hired to perform the position. Starting salary is dependent on candidate qualifications and experience. For a narrower salary range specific to your labor market, please inquire.
What you can expect when you join Sammons Financial Group •
Comprehensive health coverage for you and your family, including Medical, Dental, Vision, HSA & FSA options, and term life insurance.
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Competitive compensation with a performance-based incentive program tied to clear goals and individual and/or company success.
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Invest in your future with our 100% company-funded Employee Stock Ownership Plan (ESOP), plus automatic enrollment in our 401(k).
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Work-life balance that means something. Friday afternoons off year-round, generous paid time off, and paid holidays.
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Commit to your growth with paid development time, tuition reimbursement, and professional development opportunities across industry, individual, and leadership programs.
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Make an impact beyond the workplace through volunteer time off, and our company nonprofit matching gift program, supporting the causes that matter most to you.
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An ownership culture that inspires; join a connected, values-driven workplace where employees take accountability, support one another, and are empowered to do their best work-together shaping our future shared success.
Work Authorization/Sponsorship At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)
Additional Information Sammons Financial Group Is An Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by applicable law.
ADA Sammons Financial Group is committed to providing reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you need assistance or a reasonable accommodation at any stage of the application or hiring process, including navigating our website or applying for a position, please contact HR@sfgmembers.com or call 800-728-2987.
E-Verify Sammons Financial Group participates in E-Verify and will provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Policy for External Search Firms and Agencies Sammons Financial Group maintains an internal Talent Acquisition function and does not accept unsolicited resumes or candidate submissions from search firms, staffing agencies, or other third-party recruiting vendors. Please review our Recruitment Agency Policy for additional information here.
Job Tags
Remote work